Byford Wants Yearly TTC Customer Charter
He has a five year mission to modernize the TTC, and some of Andy Byford's ideas will start being implemented.
The CEO of the transit commission wants to have a customer charter every year. It basically would be a list of things that the TTC is promising to tackle.
Byford's thinking of ten or so items that will be delivered over the course of a year. An example could mean refurbishing washrooms, or rolling out a number of new buses.
Byford says this is one way of embedding accountability because you either meet the target, or you don't.
He wants to begin the charter, in January.