The first and most important thing that needs to be done at the TTC to improve service and accountability is to get rid of the unions. Drivers, fare collectors, and cleaners need to be held responsible for their actions. As it stands, they don't have to worry about losing their paycheck whether or not they actually do their job, and until that changes we will never see an improvement.

Fire the cleaners who simply put a coat of floor wax over a week's worth of grime and call it done.

Fire the fare collectors who fall asleep in their booths or can't be bothered to answer simple questions.

Fire the drivers who read the paper, check their text messages, or otherwise break the law and endanger passengers and pedestrians while on the job.

In an honest workplace, you don't keep your job if you don't get the job done. That can't happen with the ATU standing between the worst of the workforce and the consequences of their actions.