The driver is out of line if he did indeed say what the woman is reported to have heard him say. He needs to do more of what most of us do, and that is to keep our negative thoughts to ourself more often. Did he think she is so low in the pecking order that he didn't need to treat her with common decency and respect, because she's using public transit, has a stroller (a big honking limo stroller that will also handle the transport of bags of groceries?), and has what may be a mixed-race kid? I don't excuse what he said, it was very hurtful and makes him seem like a baffoon, but I can't imagine working as a bus driver and having to deal with all of humanity on a daily basis, with all that entails. Walk a mile in his shoes first.

So...where's Local 113 and Kinnear on this? Operators have gotten the blessing of the Union not to haul some of these strollers, for the operator's health and safety (blow out the elbow joint!) that are often larger than the mobile wheelchairs that should be issued lisence plates...or tie a ballon, and they'll be mistaken for the Hindenburg...some of these folks obstruct ANY passenger movement as they are bottlenecked beside the operator....
Perhaps we follow the folks in Hamilton, where the Hamilton Street Railway wheels strollers and wheelchairs in from the rear door....
15 Minutes of fame...BS at 6:30 AM, INDEED!