TTC unveils 1st customer charter
The TTC is out with their 1st ever customer charter.
CEO Andy Byford calls it a list of "promises" to riders with the goal of developing a transit system Toronto can be proud of.
Together the 31 commitments for 2013 are meant to develop a more accessible & modern, clean, informative, responsive & renewed TTC.
Among the promises:
-Quarterly reports on the reliability of every subway, bus & streetcar route.
-TTC staff picking up the phone within 90 seconds, returning 95% t of calls within 5 days.
-Testing Wi-Fi on the platforms of Yonge-Bloor & St. George stations
-More next vehicle & station information screens
-A new TTC system map
-Start of employee uniform redesign
-Finishing the modernization of Pape Station
-A mass power-washing of bus bays, passenger drop off points and station entrances
Byford says the charter is a way to show the TTC's management team expects to be held accountable. Though he doesn't expect to fall short on any of this year's vows, Byford says if they do, the TTC will be prepared to explain why.
The charter will be re-drafted each year, a new set of promises made.
Byford says changing the culture at the TTC will be his most difficult task & take the longest. He stresses that most of the systems employees are good ones. Still, they are looking at the competency of their managers, recruitment criteria & training programs to make sure they're focused on customer service.
Riders at Yonge-Bloor station seemed largely unimpressed with the charter. Most say what they really care about is their bus, subway or streetcar showing up on time with room for them to board.
You can read the full charter here.