Before contacting our technical support you should look for your issue in our FAQ below.
NOTE: When contacting us, please record your browser version, your operating system version, your version of the Media Player, take a screen-shot(explained below) and submit it to the webmaster
TAKING A SCREEN-SHOT
1. Locate the 'Alt' and the 'Print Screen' Keys on your keyboard.
2. Press and hold the Alt key and then press the 'Print Screen' key.
3. Open a Microsoft word document or any other graphical software.
4. Paste the screen shot into this window by right-clicking on your mouse and selecting the 'paste' option.
5. Save your document and email it to the webmaster
We recommend using
Internet Explorer 9
We recommend using IE 9 - If you are using a previous version - Please click the link and upgrade. If you are having trouble seeing SoundCloud podcasts, see bottom of page
Adobe Flash Player
Please make sure you download and install the latest player
FREQUENTLY ASKED QUESTIONS ABOUT STREAMING
Question-New: Your stream looks different and now I cannot seem to connect ?
Answer: We will be updating our streams to use the latest Adobe Flash Player. Please make sure you download and install the latest player here.
Question: I cannot seem to connect to your stream in my Windows Media Player?
Answer: Now you can only connect to our streams from the websites and not directly using your Windows Media Player program.
Question: I want to stream your station over the Internet. But what do I need?
Answer: To successfully stream you need an Internet connection of at least 56 Kbps and the latest Adobe Flash Player.
Question: The player says it is connecting but never connects.
Answer: Sometimes we reach the maximum amount of listeners on our main computers. Email us and we will have this number increased for you.
Question: The player says it is buffering frequently and interrupts your live stream.
Answer: There are delays introduced by the congestion on the Internet and sometimes by the speed of your Internet connection. Unfortunately, there is not much that we can do to rectify this problem. If you are on dial-up this may occur frequently.
Question: The player says it is waiting and then never connects.
Answer: Close your browser, wait 5 minutes and then try re-connecting. Sometimes we restart our streams and this causes the current streams to go into a 'waiting' state.
Question: Does your stream work on Windows, Mac and other platforms?
Answer: Yes. Our stream works on Windows, Macs and flavours of Unix, however we only support it on Windows and the Mac operating system.
Question: Is the Roku network media player device supported?
Answer: Currently we do not support this device. Contact your device manufacturer for support.
Question: I keep hearing the same thing over and over again?
Answer: One of our streaming servers may be experiencing some technical difficulties. Please contact us and we will have it fixed.
SoundCloud Podcasts and Internet Explorer
If you are experiencing problems with the SoundCloud podcast widgets due to Internet Explorer, you will need to update your browser to Internet Explorer 11, or use an alternate browser, such as, Firefox or Chrome. For more information from SoundCloud about this problem, click here.