The head of the CRTC held his first Twitter chat on Monday, answering questions from the public on the launch of new regulations governing cellphone contracts.
During a 90-minute session, chairman Jean-Pierre Blais tweeted replies to about 20 questions, in both English and French, about the CRTC's wireless code that came into force Monday.
Among other regulations, the code restricts the telecom industry to offering two-year contracts, reduced from three years.
The CRTC developed the national standards after hearing numerous complaints from consumers angry about being trapped in three-year contracts and unable to switch providers without penalties.
Blais tweeted that two-year contracts will have a positive effect on competition.
He also said that the Canadian Radio-television and Telecommunications Commission will review the wireless code in three years.
The new regulations also cap extra data charges at $50 per month and $100 monthly for international roaming charges.