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Toronto Hydro CEO: "We're now hour by hour"

The number of customers without power in Toronto is down to under 6,000

Toronto Hydro CEO Anthony Haines says he finally sees a finish line in power restoration.

"I think it's fair today to describe it as - we're now hour by hour," he said during the province's daily press conference this morning. 

There are now under 6,000 customers without power in Toronto. 

Haines says he expects the rest of the affected customers to be back on the grid within a few hours. 

There is, though, an exception. 

Premier Kathleen Wynne says that about 1,500 of those customers have damaged power stacks on their private property. Home owners are responsible for hiring a licensed electrical contractor to fix any damaged stacks. 

"That electrical stack is the property of the homeowners themselves," says Dave Collie with the Electrical Safety Authority.

"If [utility crews] come along and [the stack] represents a safety hazard, they will not be able to connect that home back up," Collie says. 

He says you can find a licensed electrical contractor on ESA's website.

Tree debris cleanup

Mayor Ford says that debris cleanup began on Friday. There are 50 forestry crews in the field and 16 contractor crews working closely with Toronto Hydro. The forestry crews are clearing downed trees and fallen branches to help hydro crews work on restoration.

Crews have come from Ottawa and London to help with the cleanup. They are currently pushing tree debris to the side of the roads. The cleanup is expected to take up to six weeks.

If you have downed trees and branches on private property because of the storm, the city says you do not need a permit to have them removed.

If a branch is of a manageable size, the city says you can drag it to the curb and it will be picked up. The city asks residents not to drag debris onto sidewalks.

If there is a large branch or entire tree down on your property, the city says you should hire a private contractor to remove the large debris.

Deputy Mayor apologizes

Meanwhile, Toronto's Deputy Mayor seems to have learned a lesson from his decision to spend some Christmas time with family in Florida.  

He was gone about 24 hours, leaving Christmas afternoon and returning Boxing Day afternoon and he's been getting a lot of blow-back over it on social media sites, including Twitter.

It would seem if the Deputy Mayor could do it over again, he would probably change his travel plans.

"I do regret that (the trip) has complicated matters for me," tells told NEWSTALK 1010 on Friday morning...

Kelly insists he did not go to Florida to shirk his responsibilities as Deputy Mayor, adding that he did have his Blackberry with him and was answering calls and emails.

Kelly's is in his 70's himself and has older relatives in the US that he wanted to see.

His youger relatives are having families of their own, too.

Kelly says he is typically a no-show at holiday get-togethers and he wanted to change that.

Emergency services kept busy

Toronto Police have been checking up on people in highrises without power. Police say they evacuated 50 vulnerable people, many of them seniors, from six buildings in the Don Mills Rd and Sheppard Ave E on Wednesday night. They were brought to local warming centres.

OPP officers have been freed up to help with welfare checks.

Toronto Fire Chief Jim Sales says the service has been fielding double the amount of calls they normally get. He says candles left burning in an empty, powerless house is the probable cause of a massive Christmas night fire in North York.

TDSB to reopen daycare facilities

The Toronto District School Board is reopening almost all of its facilities on Monday. 

Only three daycare centres will remain closed because of damage from the storm. 

The centres that will remain closed on Monday are: 

Broadlands Public School
Hillmount Public School
Fairmount Public School 

GTA POWER OUTAGES:

In other areas of the GTA, power has been returning slowly. Here is an outage rundown:

Powerstream (York Region)

About 160 customers are without power.

Vaughan - 85

Markham - 24

Richmond Hill -  52

Crews are now focusing on small groups and one-off outages. Restoring those customers is very labour and time intensive and can take considerable time.

Halton Hills Hydro:

As of Saturday morning, about 300 customers were still in the dark, not including individual damaged services. The areas that still required restorations include:

  • Dublin      Line 17SR to 25SR
  • 22SR      Townline to Dublin Line
  • Townline  – 10SR to 15SR
  • 20th      SR to 25 SR
  • 15      SR from 4th Line past Sixth Line
  • 3rd      Line south of 22 SR
  • 3rd      Line 10 SR to 15SR
  • 4th      Line 10 SR 5 SR
  • 4th      Line 10 SR to Hwy 25
  • 5th      Line 22 SR to 17 SR
  • 6th      Line Hwy 7 to 22 SR
  • 6th      Line 15 SR to 5 SR
  • 8th      Line south of 27 SR
  • 9th      Line to 10th Line
  • 10th    Line 32 SR to Leslie Hill
  • Winston Churchill 32 SR to Wanless 

The company hopes that all distribution lines will be restored by Sunday morning


HYDRO ONE:

Hydro One: the number of people without power is now in the hundreds (120,000 at peak). The utility is sending 50 crews to Toronto Hydro to help out with restoration efforts there.

Brampton (Hydro One):

There are still 230 customers without power. There is no estimate on restoration.  

Veridian Connections (includes DURHAM REGION, but not exclusive to region):

Veridian says that most of its customers are back on the grid, except for about 100 individual homes that had equipment damage on their private property. 

Veridian’s service crews and outage hotline will continue to be available until all affected customers have their electricity restored.

-----------------------------------------

TORONTO WARMING CENTRES

For those who do not have power, the City still has 10 warming centres open:

-- Dennis R Timbrell Community Centre, 29 St. Denis Dr. (Eglinton/Don Mills)
-- Malvern Community Centre, 30 Sewells Rd. (Neilson/Finch)
-- Driftwood Community Centre, 4401 Jane St. (between Finch and Steeles)
-- Mitchell Field Community Centre, 89 Church Ave. (Yonge/Finch)
-- Joseph P Piccininni Community Centre, 1369 St Clair Ave. W. (St Clair/Keele)
-- Matty Eckler Community Centre, 953 Gerrard St. E. (Pape/Gerrard) - replacing East York Collegiate Institute
-- Lawrence Heights Community Centre, 5 Replin Road - replacing Lawrence Heights Middle School
-- Edithvale Community Centre, 131 Finch Ave. W. (between Bathurst and Yonge)
-- Pleasantview Community Centre, 545 Van Horne Ave. (between Edmonton and Brian)
-- McGregor Park Community Centre, 2231 Lawrence Ave. E. (Lawrence/Kennedy)

Toronto police have also opened up 13 of their buildings to serve as warming centres: 

- 11 Division, 2054 Davenport Road
- 12 Division, 200 Trethewey Drive
- 14 Division, 350 Dovercourt Road
- 22 Division, 3699 Bloor Street West
- 23 Division, 5230 Finch Avenue West
- 31 Division, 40 Norfinch Drive
- 33 Division, 50 Upjohn Road
- 42 Division, 242 Milner Avenue
- 43 Division, 4331 Lawrence Avenue East *closed because of power outage
- 51 Division, 51 Parliament Street
- 52 Division, 255 Dundas Street West
- Toronto Police College, 70 Birmingham Street
- Toronto Police Service headquarters, 40 College Street

MISSISSAUGA WARMING CENTRES

The warming centres in Mississauga have now been closed. 

BRAMPTON

Jim Archdekin Recreation Centre - 292 Conestoga Pkwy.

City Hall - 2 Wellington St. W.

CALEDON

Town Hall – 6311 Old Church Road in Caledon East, just west of Innis Lake Road

Albion Bolton Community Centre, 150 Queen Street South, Bolton

Caledon Centre for Recreation and Wellness (CCRW), 14111 Regional Road 50 North, Bolton

Mayfield Recreation Centre, 12087 Bramalea Road

All will be closed at 8pm. Anyone requiring a warming centre can go to Bolton Fire hall which will remain open. Volunteers will provide rides to Hall if required. Call 905-584-2272

VAUGHAN

Dufferin Clark Community Centre - 1441 Clark Ave. W., Concord

RICHMOND HILL

Oak Ridges C.C. (12895 Bayview Avenue) & Rouge Woods C.C. (110 Shirley Drive)

MARKHAM

The Milliken Mills Community Centre, located at 7600 Kennedy Road,  is available 24 hours as a warming centre and provides overnight services.

OSHAWA

Legends Centre, 1661 Harmony Rd. N.

---

Police are telling drivers not to be out on the roads unless absolutely necessary.

OPP Constable Graham Williamson says road conditions are still hazardous, especially because many traffic lights aren't working.

"The major problem is debris on the roadway, with branches and that sort of thing," he says.

---

Toronto Fire

Toronto Fire service says two people have been taken to hospital with carbon monoxide posioning after bringing a charcoal barbecue inside their home near Lawrence and Allen, trying to stay warm.

Fire officials are again reminding you NOT to bring in outside heating devices. They've received 5 times the amount of CO calls as they do on a regular day.

---

If you need to report a downed power line, power outage, or get more information on when your power will be restored, here are the numbers to call: 

Toronto Hydro 416-542-8000

Power Stream (Richmond Hill, Markham, Vaughan) - 1-877-777-3810

Enersource (Mississauga) - 905-273-9050

Hydro One -  1-800-434-1235

Toronto police are asking you to call 416-808-2222 or 311 to report downed trees, not 911 (unless it is an emergency).

---

SAFETY TIPS

Toronto Fire Services offers residents the following tips for staying safe in the aftermath of the ice storm. 

Candle safety
• use a sturdy holder 
• make sure glass shade higher than flame to protect against loose clothing becoming ignited
• position candle away from combustibles
• blow out the flame when you leave the room
• keep lighters, matches and candles away from children

Carbon monoxide and smoke detectors
• ensure that the batteries are working

Cooking
• avoid operating propane, natural gas or charcoal barbecues indoors – if not properly vented, using them will create a carbon monoxide (CO) hazard
• ensure that your stove is clear of combustibles and is turned off or unplugged to avoid a fire when the power comes back on
• leave kettles and other small appliances unplugged

Heating
• ensure the fireplace screen is in place if burning fuel in a fireplace 
• avoid burning trash or paper in a fireplace, as flaming paper can travel up the chimney and land on your roof 
• provide at least one metre of clearance from combustibles for an electric space heater 
• do not use stove, barbecue or camping gear for heating your home, as they create a CO and burn hazard

Power outage
• do not operate generators inside home, garage, or near windows or vents where exhaust could migrate indoors
• refuel outside and after generator has cooled
• use a flashlight rather than a candle for light

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  • 63
  1. Peter posted on 12/20/2013 09:46 AM
    .
    Whenever I hear freezing rain in the forecast, I think of the ice storm in Quebec several years ago.
    Many people were caught off guard, not even having batteries. My relative there still regrets not having batteries.

    Myself, I feel that I have been warned by this weather report, so I will make sure my family has batteries, and a radio. Also, the car will be filled up with gas, and the barbeque will be ready to cook anything.
    Places in Quebec was without power for 2-3 weeks? - something intolerable without preparation.

    * * * Get some batteries! * * *

    .
  2. MichelleW_3953 posted on 12/22/2013 06:51 AM
    Wondering what is happening at Rogers Centre...suppose to go to an event there today!!!
    1. Mark7 posted on 12/23/2013 05:52 AM
      @MichelleW_3953 Nothing to worry about. It was a crap event not worth seeing.
  3. DW posted on 12/22/2013 05:02 PM
    A contrast of leadership

    The calm and organized presentation by the Premier of Ontario and Senior staff and that of the Mayor of Toronto
    1. Mark7 posted on 12/23/2013 05:49 AM
      @DW Sigh Another person fooled by the Lobranos. Will the stupidity ever cease?
  4. Old Yeller posted on 12/22/2013 10:13 PM
    I remember the ice storm in Quebec. Several people died when they brought outdoor cooking equipment indoors, and died from Carbon Monoxide poisoning. God I hope no-one does that this time. Hand crank radios with flashlights are a good idea too (if your batteries run out). People with actual wood burning fireplaces will be better off than most...let's just hope everyone will be okay.
  5. DW posted on 12/23/2013 04:32 AM
    No state of emergency declared...............well at least he is listening to someone

    But get his reason................he says that is reserved for tsunamis......................

    Yep We're waiting for an 8.5 and the debris from Rochester turning up on Cherry Beach
    1. Mark7 posted on 12/23/2013 05:50 AM
      @DW You sound like one of those people who do not know Toronto is along a fault line.
  6. Jason posted on 12/23/2013 11:53 AM
    hang in there, toronto.
  7. john posted on 12/23/2013 01:12 PM
    funny how people can get alone when stuff like this happens .
    1. Stephen posted on 12/27/2013 08:13 AM
      @john Not so funny for those who are alone!!
  8. Z posted on 12/23/2013 01:26 PM
    I can't wait for our useless premier to organize five committees to prepare conflicting reports about how to deal with this ice in five months.
  9. john posted on 12/23/2013 01:45 PM
    all politicians are useless .
    1. DW posted on 12/25/2013 01:39 PM
      @john That statement is proved every time Mayor McBoob has a presser.............he is a pantload
  10. Mike posted on 12/23/2013 02:26 PM
    @Peter, You're a clown.
  11. john posted on 12/23/2013 02:43 PM
    he is not a crackhead if he was he would not be fat like he is now .

    i am starting to wonder the people who call him a crackhead are one themselves .
    1. Mark posted on 12/23/2013 11:42 PM
      @john Yes, He is fat!
    2. Sylvia posted on 12/26/2013 12:44 PM
      @john @John do your homework. I have a very close family member who was addicted to crack and he was as big as the Mayor. It's called binge eating.
  12. frank posted on 12/23/2013 05:04 PM
    A loss of power is not that important is you have gas heat and hot water. So how many Torontonians are actually without heat or hot water? 50,000? 5,000? I personally do not know any homeowners who have electric hear, although many condo dwelling are all electric.
    1. Michael posted on 12/23/2013 06:35 PM
      @frank A gas or oil furnace/boiler doesn't help when there's no electricity to run the blower/pump or the electronic ignition.
    2. justanother mom posted on 12/24/2013 08:38 AM
      @frank Loss of power, even with gas means loss of heat. Our power went out 2AM Sunday morning. So it's been almost 60 hrs no heat. Take a guess what the temperature inside now. Also note many are still recovering from the July 8 flood (loss of insulation etc) so their homes get colder much quicker, especially the older ones.
  13. Mark posted on 12/23/2013 11:41 PM
    "if the stores can't open" is the first on his list for declaring an emergency? What an idiot! We can see where his priorities are!
    1. Lyn Ne posted on 12/24/2013 04:01 AM
      @Mark Yes stores.......you know the places where you buy food, essentials, gas, etc etc
  14. Frances Reid posted on 12/24/2013 12:14 AM
    The Swansea area has experienced the power outage since Sunday affecting numerous condominium residential buildings providing basic power through generators. There is no evidence of Toronto Hydro crews in the vicinity working to power up this grid. Not only do the residents suffer during the outage but the cost related to powering back up and repairing building equipment that fail due to the lengthy power outages is damaging to these buildings in terms of its residents and building mechanisms. There is no update when power will be restored to the many residences. It is shocking that a neighbourhood that has recently seen the OMB and City of Toronto approve yet another large multi-tower condominium development get built where the City cannot maintain the current infrastructure is shameful and speaks to the lack of care and commitment to this community.
  15. J1can posted on 12/24/2013 12:30 AM
    Recently on the show someone on Deloraine called in to say that they were the only cluster in the Avenue Road - Bathurst- Wilson - Lawrence block without power.
    They said that they could see houses on Old Orchard Grove with power.
    We are on Old Orchard Grove and we can see people on Deloraine without power.

    If someone could link us up with some extension cables, we could string them along our fence to help them out. Internet connection and power for lights (heat) could be very helpful for them.

    We have only had our power back for a few hours. It makes a big difference to
    not to be freezing anymore. We want to help.

    Anyone with extension cords?
    1. Ted Heighington posted on 12/26/2013 12:34 PM
      @J1can thanks for your offers for extension cords, we are on Deloraine between Avenue Rd and Bathurst and the entire 4 blocks are out as of noon Dec 26, as is most of Woburn Avenue, no hydro trucks or crews in site, no answers from our Cllr Stintz or Tor Hydro, no wires down on our blocks so must be blown transformers
  16. Frankie posted on 12/24/2013 07:02 AM
    Someone should educate Premier Wynne that the Mayor of Toronto is Rob Ford; that's whom she should have met with. She wasn't elected Premier nor was the Deputy Mayor she met with instead. If she can't comprehend the difference perhaps she shouldn't be Premier. Hope residents of Toronto remember her snub.

    Anyone else wonder why Toronto, the wealthiest city in the country, still has masses of overhead wires while other cities, less populated and less wealthy, have buried their wires? Had our city councillors the last 30 years focused on what the city really needed rather than their pet projects perhaps the power outage wouldn't have been nearly as bad.
    1. tanjo posted on 12/24/2013 11:10 AM
      @Frankie They are working together during this crises and so should we.

      The priority right now is to help whomever you can. If you have friends/family that need help, offer it.

      We can discuss it later.
    2. Mark7 posted on 12/24/2013 01:36 PM
      @Frankie It was a disgrace when Wynne was voted in. It is a bigger disgrace that the Lobrano party exists. She is a typical arrogant Lobrano who loves breaking the rules. That is why she went to Kelly when council illegally took Mr. Ford's powers. Council meetings are more of a mess now then before council's crime. I already knew that because only Ford could get them to work for their money. Ford will win again, there is no doubt
  17. BOB D posted on 12/24/2013 07:22 AM
    Your website has great graphics. Great sales job by advertising. Too bad it lacks substance. The Window of the world TORONTO has great coverage. No wonder the rest of Canada hates Toronto. The balance of your listening area is ignored. It should be simple for your IT department to have a list in your STORM COVERAGE page that tells your listeners what is going on in each area. Newcastle has been completely without power, 23,000 homes disconnected. Is it up and running or are we to conclude that because it is no longer listed it is running again. I notice that you have the bad news about 2 deaths, but how about the people who listen to CFRB that dont need to know about Toronto, but need to know about other outlying places. Talk 640 is more appealing every day (Except for Bill Carol who sucks).
  18. Dorothy Buzny posted on 12/24/2013 09:08 AM
    Good morning,

    I just had a comment regarding some homes that had power restored, were lit up with Christmas lights on the outside, and all house lights on. I remember Hydro asking customers to please use the electricity sparingly until everyone's power has been restored. Obviously there people are ignorant and self absorbed and don't care about anyone else but themselves.

    I finally got power back at 1:35 am and was very grateful. i limited my electricity use, only one small light in the kitchen to have something to eat before going out to work.

    Thank you to all the Hydro workers, who sacrificed their vacations to give us our power back. May God bless them all and give them the strength to continue their work while keeping them safe. Hopefully, they too will get to spend time with their loved ones during this holiday season.

    Thanks also to CFRB new, we were always in the loop about what was going on, you were our life-line to the dark world. Our 30 yr + radio, was amazing. It helped us to get through this difficult yet humbling crisis.
    1. Marty posted on 12/26/2013 04:55 PM
      @Dorothy Buzny We got power after 25 hours. A few neighbours were luckier. At first, their lights bothered me, but, reflecting on it, it is Christmas and the lights cheer the neighbourhood up. I don't think there is any strain on demand. And it doesn't speed up or slow down one house from getting power restored.
      Hoping everyone gets their power as possible, Marty
    2. Stephen posted on 12/27/2013 08:29 AM
      @Dorothy Buzny Your comment makes no sense, we do not have a shortage of power. Whether someone else uses less power or not will have no impact on those without power. The infrastructure which is failing when the power returns will not change if others use more or less power. You are just trying to blame others for unrelated issues. Education is a valuable asset.
  19. Dee posted on 12/24/2013 03:43 PM
    Finally we got power! ..after 3 days of freezing in my house keeping warm in a sleeping bag at night just in time for xmas.

    for those of you still without power hang in there hope fully all will power will be restore shortly.

    - eglinton west and weston area
    1. myrtlejack posted on 12/25/2013 03:50 AM
      @Dee why don't you motels and Hotels open your doors as good citizens???
    2. HP posted on 12/25/2013 02:47 PM
      @Dee Those without power should drive by Rob Ford's house tonight...I'm told that his area was hit very hard but that a few blocks around his house had their power restored Sunday night, the rest of his neighbourhood id still in the dark. Then they should drive around some areas around his house...Islington Village looks like a war zone without any work being done...Thorncrest Village I in the dark as well...nice to be the mayor with lots of friends in the right places.
  20. john alan thompson posted on 12/25/2013 11:48 AM
    Big Al says to get your hosts to mention every once in a while to the people abandoning their houses in this weather to DRAIN THE PIPES IN THE HOUSE OF ALL WATER, SHUTTING OFF THE MAIN LINE COMING IN, LEAVING ALL TAPS OPEN! The cost of burst pipes would exceed the cost of a generator, Kerosene heater for the basement, and fuel many times over.
    1. Mike from the hinterland posted on 12/28/2013 06:34 AM
      @john alan thompson Big Al, besides draining the pipes, shutting off the main water line and leaving the taps open, you forgot one thing. Put plumbers antifreeze in the drain traps. Do not use automotive antifreeze use plumbers antifreeze.
  21. DW posted on 12/29/2013 04:28 PM
    Amazing how fast Robbie is to ask for a handout from the provincial government to pay for his projects...............

    He expects the citizens in Ontario who pay market rate property taxes to subsidize T.O. for ice storm damage.....................

    Time for Premier Wynne to do her Gerald Ford response to the centre of the universe and simply say it the way the NY Daily News put it in 1976 .............. Ford to City, Drop Dead!
  22. Ruth James posted on 01/10/2014 11:57 AM
    The ice storm that happened in Quebec was definitely an eye opener. I think that people need to think more about the future so that they will be prepared. People do need to take a look at good electricians after a catastrophe like this.
    Ruth James | http://www.central-electric.com/residential/
  23. Mark posted on 02/27/2014 06:54 AM
    HELLO - NEWSTALK1010.COM.

    THIS IS A DECEMBER 2013 STORY. WHY DO YOU FOOLS STILL HAVE THIS ON YOUR HOMEPAGE AT THE END OF FEB 2014 ????

    SERIOUSLY, NOT ENOUGH JUSTIN BEIBER TOPICS OR ROB FORD TOPICS TO BUMP THIS OLD IN THE TOOTH STORY.

    WELL,,,, I GUESS THIS IS BETTER THAN GIVING US A WORD FOR WORD ARTICLE WITH PHOTOS ON HOW ROB FORD WALKED TO HIS CAR.

    DID WE LAND ON THE MOON YET NEWSTALK1010.COM ???????

    ">
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