As Toronto Hydro crews continue to deal with the aftermath of the ice storm, questions are being asked about what could be done to avoid similar situations in the future.
"There's no doubt learnings to be had," Toronto Hydro CEO Anthony Haines said at a Saturday morning press conference at city hall. "We'll do the proper post-mortem at the end of all of it to see if we can get better at what we've done."
One of the things Haines is thinking about is beefing up call centres so they can take more calls during similar events.
"We have 3,000 calls that we can manage in a day and on the peak we had 128,000 calls come in," he said.
But it's not just a question of adding more people, he said. "That would be a very costly approach."
Instead, Haines said a unified approach with other utilities, similar to what's being done with front line workers, could be one solution.
"Could we create something like a virtual call centre between utilities across a large footprint so that when we need extra help during a storm, maybe the phones in Manitoba could actually be ringing."
At this point, this is just an idea and Haines said Toronto Hydro will go through the official process once things get back to normal.
As far as pruning and technology improvements, Haines says the utility has already made some changes, as part of discussions with the city on climate change and how it affects tree canopies and overhead systems.
"That's a conversation that's been going on for a long time," he said. "We've actually been implementing the strategies associated with our pruning approach as well as the technologies that we're using - the cables we're using are actually more resilient to storms."
He says one of the things he'll be interested in hearing about is what kind of effects those changes have had.
"We'll to a proper process at the end of it and learned many things no doubt."