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'If you didn't hear it, it wasn't enough'

GTAA apologises for being slow in getting the message across to travellers about delays...

People were pulling their hair out on Tuesday as they watched flight after flight, get cancelled at Pearson Airport.

Scott Armstrong is a spokesperson with the Greater Toronto Airports Authority, and says there was an admitted breakdown of communications between airlines and passengers on Tuesday at Pearson.

Frustrated passengers were forced to wait while almost half of all flights were cancelled into and out of the nations biggest airport.

Armstrong was speaking with John Tory on the Live Drive on Newstalk1010, and says they will de-brief as they do after every winter storm to find out ways to do things better.

He says there were announcements every 15 minutes, but he says if you didn't hear those announcements, it wasn't enough.

Leave a comment:

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  1. Me posted on 01/07/2014 11:32 PM
    I don't fly that often but when I do and there are announcements, depending on the noise around etc it is hard to hear. Perhaps they could put the messages on-screen ?
  2. Frankie posted on 01/08/2014 07:49 AM
    Why was Pearson the only airport to shut down despite others continuing operations despite similar cold? Should be investigated
    1. dama posted on 01/08/2014 03:16 PM
      @Frankie According to the GTAA spokesman, Scott Arrnstrong,Toronto airport workers
      are not used to work in this extreme cold weather... lol
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