He’s been MIA since the decision to declare a “ground stop” at Pearson airport early Tuesday, but the CEO of the Greater Toronto Airports Authority is finally speaking publicly about the controversial move that stranded thousands of passengers and caused delays for days.
In an interview with the Toronto Star Howard Eng apologized to passengers but said it was too early to determine whether mistakes had been made.
“I’d like to take this opportunity to apologize to all the passengers whose journeys were disrupted on those two days. We and the airlines and other ground handlers are doing the best we can to get that disruption finished and to get operation back to normal today.” Eng told the Star in an interview on Thursday.
Eng says there will be a review of the shutdown at Pearson International Airport and that that review will be made public.
Howard Eng defended the decision to call a ground stop saying the backlog of aircraft waiting on the tarmac and waiting to land was already overwhelming due to the extreme cold and icy conditions that made working outside unsafe for ground crews.