The hydro crisis during the ice storm was made worse by a busted radio system and a computer system that couldn’t handle the number of customer calls. A Toronto Star investigation quotes Toronto Hydro employees who say they were forced into a queue when they called into the control room to get power restored to homes where repairs had already been completed. Because of this, the report states that some crews were dispatched to homes that already had power.
Hydro employees also tell the Star that the radio system failed one day because two back-up generators died, resulting in a radio outage of 45 minutes.
Last week Toronto Hydro CEO Anthony Haines announced that an expert panel would be set up to review the utility’s response to the ice storm that coated the GTA on December 22nd, leaving some 300,000 people in the city of Toronto alone, without power.