NEWS
 
Canadian fliers call for airline complaints to be published
Similar disclosure happens in US
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Some angry Canadian flyers say its time American-style disclosure about consumer complaints of baggage problems, cancelled flights and tarmac delays touched down in this country.

Tiffany Flowers says she waited six days in Halifax after a weather delay cancelled her Porter flight to Montreal earlier this month.

Flowers said Ottawa should post the records for delays, baggage mishandling and cancellations on a website so travelers can judge before flying any given airline.

Porter airlines spokesman Brad Cicero says his company is going to work on improving its performance when there are weather disruptions.

And a spokesman for the National Airlines Council says the big airlines faced tough weather over the holidays, and it was an unusual situation.

He says posting a lot of information about complaints would make less difference in Canada than in the United States because there are fewer ``timely and useful'' comparisons and fewer airlines.

A spokeswoman for Transport Canada said in an email flyers can complain to the Canadian Transportation Agency.

Karine Martel says Ottawa is watching the situation to ensure consumers are being treated fairly.

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Some angry Canadian flyers say its time American-style disclosure about consumer complaints of baggage problems, cancelled flights and tarmac delays touched down in this country.

Tiffany Flowers says she waited six days in Halifax after a weather delay cancelled her Porter flight to Montreal earlier this month.

Flowers said Ottawa should post the records for delays, baggage mishandling and cancellations on a website so travelers can judge before flying any given airline.

Porter airlines spokesman Brad Cicero says his company is going to work on improving its performance when there are weather disruptions.

And a spokesman for the National Airlines Council says the big airlines faced tough weather over the holidays, and it was an unusual situation.

He says posting a lot of information about complaints would make less difference in Canada than in the United States because there are fewer ``timely and useful'' comparisons and fewer airlines.

A spokeswoman for Transport Canada said in an email flyers can complain to the Canadian Transportation Agency.

Karine Martel says Ottawa is watching the situation to ensure consumers are being treated fairly.

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