NEWS
 
Canadian fliers call for airline complaints to be published
Similar disclosure happens in US
0 0

Some angry Canadian flyers say its time American-style disclosure about consumer complaints of baggage problems, cancelled flights and tarmac delays touched down in this country.

Tiffany Flowers says she waited six days in Halifax after a weather delay cancelled her Porter flight to Montreal earlier this month.

Flowers said Ottawa should post the records for delays, baggage mishandling and cancellations on a website so travelers can judge before flying any given airline.

Porter airlines spokesman Brad Cicero says his company is going to work on improving its performance when there are weather disruptions.

And a spokesman for the National Airlines Council says the big airlines faced tough weather over the holidays, and it was an unusual situation.

He says posting a lot of information about complaints would make less difference in Canada than in the United States because there are fewer ``timely and useful'' comparisons and fewer airlines.

A spokeswoman for Transport Canada said in an email flyers can complain to the Canadian Transportation Agency.

Karine Martel says Ottawa is watching the situation to ensure consumers are being treated fairly.

Leave a comment:

· Subscribe to comments
Log in and be the first to comment!

DON'T MISS

PEOPLE'S VOICE AWARDS

HELP US VOTE FOR A WINNER!

Listen to the finalists in the PEOPLE'S VOICE AWARD contest and help us vote for the winner of $5,000 PLUS a guest spot on Moore in the Morning's Roundtable!

IN-DEPTH & INTERACTIVE

SIGN UP FOR THE NEWSLETTER TO GET PRESALE TICKETS!

TED RADIO HOUR

We've got a new show! Welcome to TED Radio Hour hosted by Guy Raz, Saturdays at 6pm and Sundays at 7pm

MILLARD TRIAL

Stories from the trial of Dellen Millard for the murder of Tim Bosma

 
0 0

Some angry Canadian flyers say its time American-style disclosure about consumer complaints of baggage problems, cancelled flights and tarmac delays touched down in this country.

Tiffany Flowers says she waited six days in Halifax after a weather delay cancelled her Porter flight to Montreal earlier this month.

Flowers said Ottawa should post the records for delays, baggage mishandling and cancellations on a website so travelers can judge before flying any given airline.

Porter airlines spokesman Brad Cicero says his company is going to work on improving its performance when there are weather disruptions.

And a spokesman for the National Airlines Council says the big airlines faced tough weather over the holidays, and it was an unusual situation.

He says posting a lot of information about complaints would make less difference in Canada than in the United States because there are fewer ``timely and useful'' comparisons and fewer airlines.

A spokeswoman for Transport Canada said in an email flyers can complain to the Canadian Transportation Agency.

Karine Martel says Ottawa is watching the situation to ensure consumers are being treated fairly.

Leave a comment:

· Subscribe to comments
Log in and be the first to comment!

Top stories

Prince's sister says he had no known will