Ombudsman to investigate Hydro One

Andre Marin says complaints on billing and customer service keep rolling in

You may have a cottage you don't get to in the winter or live outside of Toronto and received electricity bills for thousands of dollars.

Ontario's ombudsman says it's a common problem and he's going to look into it.

Andre Marin's  investigation will centre on billing and customer service at Hydro One, two things the Ombudsman's office has been receiving over a thousand complaints on over the past few years.

Most people say their bills are wrong.

Marin says he's received complaints about people getting huge catch-up bills, a tally Hydro One threw together after customers had either estimated or no bills for a long period of time.

"In the past few years, we have seen more and more complaints from Hydro One users about bills that seem to have no bearing in reality - and about the lack of answers they get when they ask why," according to Marin.

There have also been people complaining of waiting forever but not getting proper information from customer service.

Marin is expected to wrap-up his investigation in nine months.

Leave a comment:

showing all comments · Subscribe to comments
  1. Angry Bill posted on 02/04/2014 11:06 AM
    Oh great. An investigation that will take 9 months. When this issue has been going on for years. Hydro One just pulls numbers out of their arse when they bill you. Everyone knows this, yet they need 9 months to investigate.

    And at the end of it, because the ombudsman has no teeth, they will deliver a report that will be ignored, and not acted upon. And the status quo will remain.

    Did I miss anything, or is that about right?
    1. Karl Burgin posted on 02/04/2014 11:34 AM
      @Angry Bill Don't sweat it....I'm sure Wynne or Horwath will come to the rescue.
      One would probably convene a panel to discuss the issue some more, and the other will probably promise everyone that there will get a 15% decrease in their bill overall....can you guess which one? ;p
  2. john posted on 02/04/2014 11:35 AM
    with the current government ruining this province or should i say destroying this province it will not happen . liberals only care about putting this country into bankruptcy .
  3. Lynne posted on 02/04/2014 01:34 PM
    this would be great if we taxpayers actually got compensated for the $$ that Hydro stole from us...just like all the other thefts propagated by the Libs., I don't feel optimistic about it.
  4. Starchild posted on 02/04/2014 03:39 PM
    We can bitch end complain but what are we doing against it anyways!!??? The reason all this is happening because Ontarians are to lazy to do some homework and start cleaning. There is no political parties here to fix problems because they are all serving the global monetary shadow government and their real agenda is to destroy economies... not that we have one left . However, if clean up ever happens then make sure these entities will never go for "recycle" because they cause genetic degeneration....
showing all comments

Sign Up For Breaking News Alerts

Becoming a member only takes 60 seconds! Members get access to exclusive information and products that non-members do not, including concert ticket presales, trips, advance notice on upcoming entertainment events, movie screening passes, music giveaways and more!

Login with Facebook

Top Stories

Today's Poll

Toronto has one team in the playoffs. The Raptors begin their quest for NBA glory. How far do you think they'll go?

Voting is restricted to one vote every 24 hour(s) VoteResults


Stay connected 24/7! Receive breaking news and programming alerts right to your inbox. CLICK HERE to sign-up.