WATCH: Hydro One, politicians react to investigation

Utility says it's in a "transition" phase

Premier Kathleen Wynne says the province will work with the Ombudsman to get any information he needs, noting Hydro One is in a "transition" when it comes with billing. Wynne says that means Hydro One is in the process of dealing with problems in the system.

The comments come after Andre Marin announced  a probe into Hydro One's customer service and billing practices.

In a statement, Hydro One president and CEO Carmine Marcello said they will work "openly and constructively" with Marin. Marcello notes Hydro One has had "challenges" putting in place it's new billing system last May and are taking "aggressive steps" to correct the issue.

Both the NDP and Tories at Queen's Park say they aren't surprised to hear of Hydro One over-billing customers.

NDP leader Andrea Horwath says she's been pushing the Ombudsman to look into the matter since 2010, pointing to residents who have reached out to her.

Progressive Conservative finance critic Vic Fedeli says his North Bay office has helped residents contact the utility provider and can vouch for questionable customer service.

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  1. Frankie posted on 02/04/2014 03:50 PM
    I believe "transition" means we got caught screwing our customers and now we're trying to backpedal.

    The Liberals and NDP don't give a damn about this issue and the people getting screwed. They're only paying attention because there's an election around the corner. The moment this falls off the radar so will their interest.
  2. john posted on 02/05/2014 02:11 PM
    as a person that can translate politicians language into the kinda we know about this is what i got form them .

    CEO Carmine Marcello . we are going to get rid of all the emails before he gets hold of them .

    so called Premier Kathleen Wynne = oh shit he is on to us we love to screw people out fo there live savings we need as much money is we can get without any one noticing

    NDP leader Andrea Horwath = hey Kathleen dos mean we get to go to bed again cause i love the way we did it last time .
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