NEWS
 
Airlines facing more passenger complaints
Rude and unhelpful staff among complaints
0 0

Airlines, both foreign and domestic, are facing more complaints from their passengers.

The Canadian Transportation Agency says it received 301 complaints against eight Canadian carriers in 2012-2013 -- up from 215 the previous year.

Agency figures show that complaints against foreign carriers rose to 218 from 145 the year before.

Quality of service -- including allegations about rude and unhelpful airline staff -- was the most commonly cited issue for the seventh year in a row.

And some consumer rights advocates say the increase in complaints speaks to the need for an airline passenger bill of rights.
 

Air Canada, by far the nation's largest carrier, was the target of half of all the complaints directed at domestic carriers -- about 150 for the year.

But the airline notes that was out of the more than 35-million customers it flew during the year.

The airlines also argue that not all complaints filed with the C-T-A are legitimate.

Leave a comment:

· Subscribe to comments
Log in and be the first to comment!

@NEWSTALK1010

Facebook

DON'T MISS

IN-DEPTH AND INTERACTIVE

TICKETS ARE NOW SOLD OUT!

Aaron Waxman & Associates present the 4th annual IN-DEPTH AND INTERACTIVE -- May 19 at the Liberty Grand

PEOPLE'S VOICE AWARDS

Win $5000 and be a regular contributor on NEWSTALK 1010's Moore in the Morning Roundtable!

NEWS ALERTS

STAY CONNECTED

Sign up for out Breaking News Alerts and receive up-to-the-minute coverage of the top stories of the day

 
0 0

Airlines, both foreign and domestic, are facing more complaints from their passengers.

The Canadian Transportation Agency says it received 301 complaints against eight Canadian carriers in 2012-2013 -- up from 215 the previous year.

Agency figures show that complaints against foreign carriers rose to 218 from 145 the year before.

Quality of service -- including allegations about rude and unhelpful airline staff -- was the most commonly cited issue for the seventh year in a row.

And some consumer rights advocates say the increase in complaints speaks to the need for an airline passenger bill of rights.
 

Air Canada, by far the nation's largest carrier, was the target of half of all the complaints directed at domestic carriers -- about 150 for the year.

But the airline notes that was out of the more than 35-million customers it flew during the year.

The airlines also argue that not all complaints filed with the C-T-A are legitimate.

Leave a comment:

· Subscribe to comments
Log in and be the first to comment!

Top stories

Toronto Police are requesting the public's assistance identifying a man wanted for sexual assault.

Poll

Do you think the Raptors need to win Game 3 tonight to survive the first round?

Voting is restricted to one vote every 24 hours 24 hour(s) VoteResults