Air Canada is investigating complaints from passengers on a recent flight, after a video was posted online showing a baggage handler tossing luggage from a flight of stairs.
The flight had landed in Vancouver after taking off from Toronto.
The video shows an employee throwing luggage into a bin about a dozen feet below him.
"Well, good thing my computer's in there," you can hear one passenger say.
Air Canada says it is "extremely disappointed" and is looking into the incident.
"This clearly goes against our standard baggage handling procedures which dictates that gate-checked bags are to be hand carried down the ramp," a statement says.