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LISTEN: East-end home owners have sticker shock over water bills

A number of homeowners in the Kingston Road and Dundas Street East area seem stunned by what is going on with their water bills

Last week, 30 east-end residents got their water bills and many were for thousands of dollars
Photo: Russ Courtney/NEWSTALK 1010

A number of homeowners in the Kingston Road and Dundas Street East area seem stunned by what is going on with their water bills.

Last week, 30 residents got their bills and many of them were for thousands of dollars and marked due early next month.   

The City is in the process of hooking up new, electionic water meters at every home.

Somehow, the townhouse complex was missed.

Residents there insist they flooded city officials with phone calls for 6 years but to no avail.

NEWSTALK 1010's Russ Courtney reports...

Staffers only took notice a month ago and sent out make-up bills based on best-guesses, basing the new invoices on average water consumption rates.

One man complains his invoice is 4 times what it should be.

Such cases apparently hold no water with the City.

It is working out payment plans for customers who need more time to pay.

Most Toronto homeowners pay less than $900 a year for their water.   

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  • 12
  1. Frankie posted on 04/24/2014 10:18 AM
    If this were a private company someone would have been held responsible. Since it's a public utility no one is held accountable.
    1. Sonny posted on 04/24/2014 10:57 AM
      @Frankie Ford talks about customer service excellence. The people used the water without paying for it. Plus that photo is of an electrical meter see the wires...
    2. ArekS posted on 04/24/2014 11:36 AM
      @Sonny Try reading the article and looking at the picture again. The new "electric" water meters weren't installed. The man is holding wires in the location where it should have been installed... beside the electrical meter. See the wires...?
    3. Frankie posted on 04/24/2014 11:41 AM
      @Sonny Homeowners claimed to have called for it to be hooked up and it wasn't. Did you expect them not to use water in their home? The employee(s) involved should be forced to pay for their incompetence or at least be suspended without pay (no one will notice)
    4. john posted on 04/24/2014 02:00 PM
      @Sonny he needs to get mike homes to take a look .
    5. Karl Burgin posted on 04/25/2014 10:17 AM
      @Sonny Wow....you people are so obsessed with Ford, that you can work his name into any topic or any situation.
  2. john posted on 04/24/2014 10:32 AM
    sounds like some jackass hooked up the water to the power smart meter . those things are as dumb as Katleen Wynne saying Ontario dos not want a election when people are saying otherwise .
    1. Bob posted on 04/24/2014 01:42 PM
      @john how many times do you want the conservatives to lose?
    2. john posted on 04/24/2014 01:57 PM
      @Bob please explain how u would think thay would lose ? the way things are going thay might get in power .
    3. Bob posted on 04/24/2014 02:04 PM
      @john Mr. foreign workers Hudak is the leader
    4. Karl Burgin posted on 04/25/2014 10:22 AM
      @john Because liberal voters are jackasses..who will fall for any new ploy by Wynne. That's why. It isn't anything necessarily Hudak is doing. It's because voters are sheeple that are easily impressed by the next shiny new object.
  3. Dixie posted on 04/24/2014 01:46 PM
    I went back and checked my bills and rounded up I paid $420 in water bills last year.

    If I got a bill for $5000 for 5 years of water based on a guess I would be livid.

    The number of people living in the house makes a much bigger difference than the size of the house.
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