LISTEN: East-end home owners have sticker shock over water bills

A number of homeowners in the Kingston Road and Dundas Street East area seem stunned by what is going on with their water bills

Last week, 30 east-end residents got their water bills and many were for thousands of dollars
Photo: Russ Courtney/NEWSTALK 1010

A number of homeowners in the Kingston Road and Dundas Street East area seem stunned by what is going on with their water bills.

Last week, 30 residents got their bills and many of them were for thousands of dollars and marked due early next month.   

The City is in the process of hooking up new, electionic water meters at every home.

Somehow, the townhouse complex was missed.

Residents there insist they flooded city officials with phone calls for 6 years but to no avail.

NEWSTALK 1010's Russ Courtney reports...

Staffers only took notice a month ago and sent out make-up bills based on best-guesses, basing the new invoices on average water consumption rates.

One man complains his invoice is 4 times what it should be.

Such cases apparently hold no water with the City.

It is working out payment plans for customers who need more time to pay.

Most Toronto homeowners pay less than $900 a year for their water.   

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  • 12
  1. Frankie posted on 04/24/2014 10:18 AM
    If this were a private company someone would have been held responsible. Since it's a public utility no one is held accountable.
    1. Sonny posted on 04/24/2014 10:57 AM
      @Frankie Ford talks about customer service excellence. The people used the water without paying for it. Plus that photo is of an electrical meter see the wires...
  2. john posted on 04/24/2014 10:32 AM
    sounds like some jackass hooked up the water to the power smart meter . those things are as dumb as Katleen Wynne saying Ontario dos not want a election when people are saying otherwise .
    1. Bob posted on 04/24/2014 01:42 PM
      @john how many times do you want the conservatives to lose?
  3. Dixie posted on 04/24/2014 01:46 PM
    I went back and checked my bills and rounded up I paid $420 in water bills last year.

    If I got a bill for $5000 for 5 years of water based on a guess I would be livid.

    The number of people living in the house makes a much bigger difference than the size of the house.
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