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TTC head sees Rocket-red over abandoned bus video
TTC CEO Andy Byford promises to 'get to the bottom' of a situation that apparently left TTC bus passengers stranded without a driver
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The head of the Toronto Transit Commission is not happy about what he's seen on a video that features one of his buses.

It shows a driver who apparently clocked out at the end of his shift, and walked away from his vehicle and passengers before the next operator boarded the bus.

TTC CEO Andy Byford promises to get to the bottom of the situation.

"I was aghast (when I saw the video) ... I was not happy about that because at the end of the day, we're a customer service business," he says.

Byford adds his goal is to make sure situations like abandoned TTC vehicles do not happen again, but says he wants to hear from the driver involved before he comments on possible punishment he could face.

He goes on to stress that the vast majority of TTC employees work hard and "get it right."

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The head of the Toronto Transit Commission is not happy about what he's seen on a video that features one of his buses.

It shows a driver who apparently clocked out at the end of his shift, and walked away from his vehicle and passengers before the next operator boarded the bus.

TTC CEO Andy Byford promises to get to the bottom of the situation.

"I was aghast (when I saw the video) ... I was not happy about that because at the end of the day, we're a customer service business," he says.

Byford adds his goal is to make sure situations like abandoned TTC vehicles do not happen again, but says he wants to hear from the driver involved before he comments on possible punishment he could face.

He goes on to stress that the vast majority of TTC employees work hard and "get it right."

Leave a comment:

· Subscribe to comments
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