New Peel Police Policy Targets False Alarms

New Peel Police policy will charge $160 for false alarms.

Peel Regional Police are bringing in a new policy that will come into effect July 1st and it could mean a big bill for you.   Due to an overwhelming amount of false alarm calls from security alarm systems on homes and businesses in the region, Peel Regional Police will begin charging the Central Monitoring Stations of alarm companies after the first false alarm. 


"The new program will allow for one false alarm without any repercussion; however subsequent false alarms will result in a cost recovery of $160 billed to the premises' central monitoring station and the suspension of a police response for a period of one year.  During this period any additional false alarms will also result in $160 fee." said Peel Sergeant Matt Small.


In 2013, Peel Regional Police responded to 13,660 security alarm calls, of which only 3% were valid alarm calls.   The force says valuable police resources are being spent responding to all of the false alarms. 


Consumers are being warned to "do their homework" before purchasing and installing an alarm system.  Even though the central monitoring stations will be charged the new fee, it's expected that many alarm companies will pass that on to homeowners and business owners.  Peel Police say despite the suspension, if someone within the home or business calls 9-1-1, officers will respond.

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  1. Angry Bill posted on 06/05/2014 01:10 PM
    When I first saw the headline, I thought "Cha-ching".. another revenue generator for the police. Then I read that they give you the first one free, and after that, the 160 bucks was for cost recovery. Ok, not over the top, I guess.

    Then I read that not only will they stop responding to your alarm, whether it's a legitimate alarm or not, but they will KEEP charging you 160 bucks.. for not responding. So tell me, what cost is there to recover if you don't respond in the first place? This put me back to my original opinion, this is just another "Cha-ching" cash grab revenue generator.

    They say that even though your alarm system is now useless because no one will respond, you can still dial 9-1-1. Assuming you're home. And assuming you're able.
    1. Sam posted on 06/05/2014 02:08 PM
      @Angry Bill Likely, because it costs money to hire extra phone operators, and, it probably costs more than $160 to send the police out the first time. (2 officers, car, gas, etc. for an hour?)

      13,660 Alarm calls = 37.4 calls per day. 1.6 calls per hour. That's absurd when considering there are only 410 actual alarm calls annually...
    2. Angry Bill posted on 06/05/2014 04:03 PM
      @Sam Yeah, but those 2 cops are paid the exact same whether they're responding to a call or sitting in a donut shop somewhere. As for gas, it isn't 160 bucks worth, and they are required to put a certain amount of mileage on their cars each shift anyway, basically to prove to their supervisors that they didn't spend their entire shift in the aforementioned donut shop.

      It still seems a stretch, for me.
  2. alarm guy posted on 06/06/2014 01:09 AM
    Durham Region has been $150.00 per alarm call real or false for a couple of years. You have to appeal if the alarm call was real in order not to be billed.

    Three reasons for false alarms, installation contractor failed to train the end user, bad equipment, bad installation.

    Work with your contractor to design the system to have alarm verification and only have the police called when you are certain there is a legitimate need. For example, door trip and a motion, or window contact and a glass break sensor trips and a motion. Never ask your neighbor to respond for you, they get hurt, YOU could be held liable.
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