The death of 18 year old Sammy Yatim seems to have been a tipping point, for dealing with people in crisis.
Yatim was gunned down on a TTC Streetcar exactly one year ago on Sunday. A police officer is now facing a charge of second degree murder.
Since November, Hamilton Police have teamed up with St Joseph's Healthcare in forming Mobile Crisis Rapid Response Teams.
Those teams consist of one uniformed police officer and one mental health support worker, and it would seem the program has already been labelled a success.
"I would say on average, I see 5 or 6 people in a day. Sometimes, I see as many as 8." said mental health support worker Sarah Burtenshaw.
She's worked on a team since November, when the program was launched.
Burtenshaw says they tour around the city, waiting for 9-1-1 calls to come in, where the term 'mental health' is mentioned.
"People who are suicidal, who need assistance, it might be somebody who has dementia, and the family is calling about them. It could also be someone who is psychotic who's in a crisis in a public place."
Essentially, what her job entails is to try and diffuse the situation. But Burtenshaw says sometimes it's just her presence, being a mental health worker, and not a police officer, that helps de-escalate a situation.
"I think there's the perception that there's a mental health worker there, who is there to help them, and it really does re-direct the focus away from a policing one, to someone thinking 'I'm going to get some help right now'." says Burtenshaw.
So far the program has been deemed a success, with about 400 people in a state of crisis being dealt with since November.
But just like in Toronto, the team is based out of the central district in Hamilton, and does not operate 24/7.
"Hamilton has trained a lot of our officers in crisis intervention team training, so over 270 officers have mental health training." said Burtenshaw, when asked about what happens outside of those 12 hours, Monday through Friday.
Having those officers trained, helps when a call comes in, in the middle of the night, when no member of the Mobile Crisis Rapid Response Team is available.
When it comes to a situation going off the rails, she says she's had 'surprisingly few'.
"I think we're able to respond to what's happening. As things escalate, you try to de-escalate them as the situation progresses."
Burtenshaw says the MCRRT has been able to keep people out of holding cells who don't belong there, and also keep people from jamming up emergency rooms in Hamilton, who just needed to speak with a mental health professional.