It was last fall when the province passed legislation dictating what can and can't be done with rewards points.
Main point: they can't expire based on the passage of time.
NEWSTALK 1010 has learned that Best Buy, may be in violation of those rules.
After you've collected enough points, the company automatically issues certificates at certain dollar amounts. But after 180 days pass, then those certificates expire.
Arthur Potts is the Liberal MPP who spearheaded the legislation for change at Queen's Park. We asked him if this sounded fishy.
"I can say with certainty that if they are expiring less than a year of no activity, that will not be acceptable in Ontario."
And he says the legislation is retroactive to October, so if you've lost points, you may want to give them a call.
On their website, Best Buy outlines the rules surrounding their rewards program.
Unless noted otherwise on the Certificate, each Certificate will expire if not redeemed within 180 days from the date it is issued. Certificates have no cash value and no change will be given for Certificate redemption.
Potts says the bill has passed, but they are still working on the regulations.
"Loyalty is a two way street, so there is the expectaion on consumers, that there is activity."
He says they'll likely make it so if the account is dormant for more than a year, then a company could start clawing back rewards points.
NEWSTALK 1010 has attempted to contact Best Buy, but so far have yet to hear a response.