There's nothing worse than being stuck, your car broken down, on the side of the road.
And right now you have very little way of knowing whether the tow truck driver who shows up is there to help or take advantage.
A new poll from CAA finds drivers in the province want to see that change.
An overwhelming 90 percent agree with regulations including licensing, certification and provincial oversight. Only one in five said they feel very protected under the current system.
The poll results suggest that half of Ontario drivers would be surprised to learn that tow trucks are not licensed in this province, aside from some areas with municipal bylaws.
"People already believe it's happening and it's not," says Teresa Di Felice, assistant vice-president of government and community relations for CAA. "They have certain expectations about who's coming to serve them on the side of the road that actually aren't being met."
But would licensing and regulation be enough to keep criminals out of the industry?
"I think it's a good start," Di Felice says, adding that there is very little regulation or information on tow truck drivers. "We have no idea of who's in this industry (or) what happens when someone leaves one company to another."
In June, the province announced it would form a task force to improve oversight in the towing industry. They've also been tasked with developing a regulatory model.