Complaints about Toronto's snow removal operations have attracted the attention of the city's civil service watchdog office.
Toronto's Ombudsman says she is 'monitoring' the complaints closely.
Susan Opler says through a written statement released by her office on Tuesday that there are two main issues at play.
One is complaints from residents over the 'the quality of service,' such as with sidewalks, roads, and bike lanes not being cleared in a timely way.
The Ombudsman also notes there is no consistency to sidewalk clearing in different parts of the city.
Suburban boroughs use machines to get snow out of the way, while Toronto's downtown neighbourhoods and East York generally rely on crews with shovels.
Opler says her office is awaiting the report Mayor John Tory ordered in the wake of a deluge of snow clearing complaints earlier this month.
It tasks the Transportation Services branch to look into ways to improve snow removal service.
Tory says major changes would likely not be implemented before this winter ends.